二零一零年二月二十四日 -「運輸資訊系統使用情況」質詢

本人之書面質詢:

關於運輸署開發的運輸資訊系統中的道路交通資訊及公共交通查詢服務的使用情況，政府可否告知本會：

1. 自上述兩項服務推出後，當局有否統計該等服務的每月平均使用率；若有，詳情為何；若否，原因為何；

2. 當局有否接獲市民就上述兩項服務作出的投訴；若有，投訴的數目及詳情為何；及

3. 鑒於有報道指，現時運輸署未能向公眾及相關業界提供即時交通資訊，當局會否盡快提供該等即時資訊服務，以改善及推動本港智能運輸系統的發展；若會，詳情為何；若否，原因為何？

政府回覆:

(節錄自: http://www.info.gov.hk/gia/general/201002/24/P201002240097.htm)

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立法會一題：運輸資訊系統使用情況
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　　以下是運輸及房屋局局長鄭汝樺今日（二月二十四日）在立法會會議上就譚偉豪議員的提問所作的書面答覆：

問題：

　　關於運輸署開發的運輸資訊系統中的道路交通資訊及公共交通查詢服務的使用情況，政府可否告知本會：

（一）自上述兩項服務推出後，當局有否統計該等服務的每月平均使用率；若有，詳情為何；若否，原因為何；

（二）當局有否接獲市民就上述兩項服務作出的投訴；若有，投訴的數目及詳情為何；及

（三）鑑於有報道指，現時運輸署未能向公眾及相關業界提供即時交通資訊，當局會否盡快提供該等即時資訊服務，以改善及推動本港智能運輸系統的發展；若會，詳情為何；若否，原因為何？

答覆：

主席：

　　就問題的三個部分，我的回覆如下。

（一）及（二）運輸署致力推動本港智能運輸系統的發展，並研發運輸資訊系統，讓市民透過互聯網獲得更多運輸及交通資訊。署方分別於二○○九年二月及四月推出「道路交通資訊服務」及「公共交通查詢服務」的試驗版。

　　「道路交通資訊服務」試驗版將現時網上三項實時交通資訊服務集合在一個網站上發放，包括特別交通消息、閉路電視交通實況影像及行車速度圖，為駕駛者提供實時交通資訊及方便他們選擇合適駕駛路線。服務在測試期間每月平均使用人次及點擊次數分別約為五千人及六千次。運輸署並沒有收到使用者就有關服務提出的意見或投訴。參考了試驗期間的經驗，運輸署現正研究增設以電子手賬版提供有關資訊，並加強行車速度圖的道路名稱搜尋功能，以方便市民利用流動裝置瀏覽資訊，及更容易搜尋個別道路的行車速度。有關服務將於今年下半年正式推出。
 
　　「公共交通查詢服務」試驗版提供多種公共交通工具的點到點路線搜尋服務，並附有地圖及車費等資料，方便市民查詢最適合他們的公共交通工具及路線。服務在試驗期間每月平均使用人次及點擊次數分別約為四萬五千人及七十三萬次。運輸署共收到五十二份使用者就有關服務提出的意見或投訴，內容多為就用戶界面、車站資料、地圖資料、建議路線及系統容量等方面提供意見。參考了這些意見，運輸署增加了系統的容量，更新了路線及地圖資料，並改善了系統的一些功能及運算程式。運輸署計劃於今年上半年正式推出有關的查詢服務供市民使用。

（三）自政府於二○○一年訂立智能運輸系統在香港發展的藍圖以來，運輸署一直與業界、學界及相關組織保持聯繫，了解有關技術的發展及市場的需求，並積極利用科技加強運輸資訊的發放。例如，運輸署由二○○七年開始已向流動網絡營辦商提供閉路電視的即時交通資訊，並計劃於年內推出「道路交通資訊服務」的電子手賬版。該署亦正考慮提供更多交通資訊予私營增值服務供應商（如電訊公司、車隊及貨運營辦商、汽車生產商、物流及資訊科技機構等），以助他們研發與智能運輸系統相關的應用服務（包括汽車導航、車隊管理系統及公眾人士的個人化資訊服務等），務求市民可享用更快捷、更優良的交通資訊。

完

２０１０年２月２４日（星期三）
香港時間１３時４７分

http://www.info.gov.hk/gia/general/201002/24/P201002240094.htm

LCQ1: Utilisation of the Transport Information System

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     Following is a question by the Dr Hon Samson Tam and a written reply by the Secretary for Transport and Housing, Ms Eva Cheng, at the Legislative Council meeting today (February 24):

Question:

     Regarding the utilisation of the Road Traffic Information Service and the Public Transport Enquiry Service of the Transport Information System which was developed by the Transport Department (TD), will the Government inform this Council:

(a) whether the authorities have compiled statistics on the average monthly utilisation rate of the aforesaid two services since their introduction; if they have, of the details; if not, the reasons for that;

(b) whether the authorities have received complaints from members of the public about the aforesaid two services; if they have, of the number of complaints and the details of them; and

(c) given that it has been reported that TD is currently unable to provide real-time traffic information for the public and the trades concerned, whether the authorities will expeditiously provide such real-time information services, so as to improve and promote the development of an intelligent transport system in Hong Kong; if they will, of the details; if not, the reasons for that?

Reply:

President,

     My reply to the three parts of the question is as follows:

(a) & (b) The Transport Department (TD) is committed to promoting the development of Intelligent Transport Systems (ITS) as well as research and development of Transport Information System (TIS) to provide more transport and traffic information to the public via the Internet.  The pilot versions of the Road Traffic Information Service (RTIS) and Public Transport Enquiry Service (PTES) were launched in February and April 2009 respectively.

     The pilot version of RTIS provides on the Internet an integrated platform for the dissemination of real-time traffic information including special traffic news, traffic closed-circuit television (CCTV) images and traffic speed map to facilitate the choosing of optimum driving routes by motorists.  During the pilot period, in every month, about 5,000 visitors and 6,000 hits were registered on average.  The TD has not received any comments or complaints from users.  In light of the experience during the pilot, the TD is now studying the possibility of introducing a Personal Digital Assistant (PDA) version of the RTIS and upgrading the search function for roads on the traffic speed map in order to facilitate the obtaining of information via mobile devices and more convenient search of the traffic speeds of individual roads.  The relevant services are expected to launch formally in the second half of 2010.

     The pilot version of PTES provides a multi-modal public transport route point-to-point search service with map display and fare information for members of the public to enquire the optimum modes and routes of public transport.  During the pilot period, in every month, about 45,000 visitors and 730,000 hits were registered on average.  The TD has received 52 comments or complaints from users, covering mainly user interface, stop/station and map information, suggested routes and system capacity, etc.  In light of these comments, the TD has enhanced the system capacity, updated information on the routes and maps, and improved certain functions and computation programs of the system.  It plans to formally launch the relevant enquiry service in the first half of 2010.

(c) Since the Government mapped out the blueprint for the development of ITS in Hong Kong in 2001, the TD has been maintaining contact with the transport industry, academia and related organisations to keep abreast of technological developments and market demand.  The TD has also been proactively applying new technologies to enhance the dissemination of transport information.  For example, it has been supplying real-time traffic information of CCTV images to mobile network operators since 2007, and it plans to launch the PDA version of the RTIS this year.  The TD is also considering to provide more traffic information to value-added services providers in the private sector, such as telecommunication companies, fleets and freight operators, vehicle manufacturers, as well as logistics and IT organisations.  The aim is to help them develop applications of the ITS, including car navigation, fleet management systems and personalised information services, so that better and quicker traffic information may be provided to benefit members of the public.

Ends/Wednesday, February 24, 2010

Issued at HKT 13:48